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At home agents contact center workforce Gamification Technical Support Cloud contact Multichannel contact center solutions Morale Call Center outsourcing More Related Topics >
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The Future of Remote Agent Call Centers

Outsource Consultants

NOVEMBER 29, 2021

Many productivity studies were launched early in 2020, sparked by the remote shift, so preliminary results run the spectrum of outcomes: A Stanford study of 16,000 workers saw a productivity increase of 16%. Brand Connectivity. Call center agents serve as your first line brand ambassadors.

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Call Center At home agents Brand ambassadors outsourcing 128
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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

As brand ambassadors, happy and empowered agent will make a real impact on the bottom line: happy employees are 31% more productive (Harvard/MIT study), while 90% of consumers are likely to stay loyal after a positive call center experience ( 2020 CallMiner Churn Index ).

Brand ambassadors 62
Brand ambassadors Contact Center contact center workforce contact center solutions 62
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