Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2020.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator. Application leaders responsible for contact centers must match investment planning with operational and business goals”. Chatbots are gaining popularity due to recent trends in mobile messaging.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

aircall

NOVEMBER 17, 2016

By 2020, people will own an average of twenty connected devices, each. Chatbots are already present in that area. However, with the evolution of machine learning, chatbots are becoming more effective and outperform themselves with every interaction. but consumer IoT is expected to grow dramatically.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54