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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Security Concerns After 2020, cyberattacks on MSPs have increased leaps and bounds, reports suggest. Striking a balance between quick issue resolution and maintaining service quality can be challenging.

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Empower Your Team With A Customer Service Philosophy

Kayako

Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator. So it’s safe to say that customer service is important. 3 ways to create a customer service philosophy.