Remove 2020 Remove Banking Remove Surveys Remove Virtual Agent
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Virtual Agent Usage Spikes as Self-Service Rescues the Customer Experience

Creative Virtual

These organisations can ‘rescue’ the customer experience by guiding customers to the information they need online while at the same time relieving some of the pressure from their contact centre so agents can better serve customers with questions that need human support. It’s also interesting to break down the virtual agent traffic by region.

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Two Thumbs Up for Customer Service Week

Creative Virtual

2020 has brought new customer service challenges for companies and altered the way customers engage with businesses, perhaps forever. This three-part blog series explores the business value of using a chatbot or virtual agent to provide easy-to-use self-service, starting with supporting customers.

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CSAT Score: Everything You Need To Know About Customer Satisfaction Scores (Updated March 2022)

Netomi

CSAT is often measured by completing customer satisfaction surveys. Surveys are completed through a brief, single question form asking how a customer feels following their most recent experience. This can be done through an email, chat, phone follow-up question, or through traditional paper or postcard satisfaction surveys.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. I’ve seen several big wins in the banking industry.