Creative Virtual

APRIL 30, 2020

These organisations can ‘rescue’ the customer experience by guiding customers to the information they need online while at the same time relieving some of the pressure from their contact centre so agents can better serve customers with questions that need human support. It’s also interesting to break down the virtual agent traffic by region.

Virtual Agent 78

Virtual Agent Self service Customer Experience Government 78

Creative Virtual

OCTOBER 5, 2020

2020 has brought new customer service challenges for companies and altered the way customers engage with businesses, perhaps forever. This three-part blog series explores the business value of using a chatbot or virtual agent to provide easy-to-use self-service, starting with supporting customers.

Virtual Agent 52

Virtual Agent Customer Service Chatbots Self service 52

Netomi

MARCH 27, 2022

CSAT is often measured by completing customer satisfaction surveys. Surveys are completed through a brief, single question form asking how a customer feels following their most recent experience. This can be done through an email, chat, phone follow-up question, or through traditional paper or postcard satisfaction surveys.

Airlines 93

Airlines Benchmark Surveys Customer Support 93

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. I’ve seen several big wins in the banking industry.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64