2020 Banking Cloud contact Multichannel 
VocalCom
OCTOBER 24, 2017
From banking to booking reservations, people were easily frustrated by complex processes and a lack of reliable human assistance. Gartner predicts that by 2020, customers will manage 85% of relationships with companies without any human interaction. Are agents sufficiently trained?
VocalCom
JUNE 25, 2018
While this technology continues to evolve, many industries—from banking to travel to retail—are indeed offering faster, richer experiences due to chatbot implementation. For example, if a customer contacts his bank for support, a question about a recent check deposit may require a different agent than an order for a new checkbook.
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VocalCom
APRIL 9, 2018
Banks also offer virtual assistants to help customers keep track of their finances and even make investing decisions. According to Oracle, 8 out of 10 companies have already implemented or plan to adopt artificial intelligence as a customer service solution by 2020.
NobelBiz
FEBRUARY 22, 2023
In 2020, digital transformations have progressed dramatically. For Businesses, flexibility isn’t an option any longer A good customer experience necessitates contact center flexibility. To ensure company continuity in early 2020, organizations have to immediately embrace remote working in an agile manner. Add in-app choices.
NobelBiz
FEBRUARY 22, 2023
In 2020, digital transformations have progressed dramatically. For Businesses, flexibility isn’t an option any longer A good customer experience necessitates contact center flexibility. To ensure company continuity in early 2020, organizations have to immediately embrace remote working in an agile manner. Add in-app choices.
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