Upstream Works

MAY 27, 2021

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. While a solid business case could be made solely for how IT would benefit, there’s a bigger story to tell that considers other stakeholders, both in and out of the contact center.

contact center solutions 78

contact center solutions Cloud contact Contact Center At home agents 78

VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). call center is that HR methods adapt too.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Altivon

JUNE 13, 2020

Prior to the pandemic, the biggest benefits to work-at-home agents were perceived to be improved staffing flexibility and ability to handle unexpected call volumes. Virtualizing multiple contact centers allows agents to move easily from one virtual location to another — which increases staffing flexibility.

Abandon rate 52

Abandon rate Contact Center contact center solutions Transportation 52