The Future of Remote Agent Call Centers
Outsource Consultants
NOVEMBER 29, 2021
Many productivity studies were launched early in 2020, sparked by the remote shift, so preliminary results run the spectrum of outcomes: A Stanford study of 16,000 workers saw a productivity increase of 16%. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits.
128 
Let's personalize your content