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A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

MAY 10, 2024

Post 2020, with remote work becoming the norm rather than an exception, companies quickly adapted their operations to support remote work for customer service agents. That made virtual call centers and contact centers extremely popular in the call center industry.

virtual call center 52
virtual call center Call Center Contact Center call center software 52
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8x8 Launches Speech Analytics and Integration Framework

8x8

FEBRUARY 6, 2019

8x8’s new integration framework is powered by microservices and industry-standard APIs, making it easier and faster to embed communications into CRM, ERP, helpdesk and productivity applications to create one system of engagement. Provides voice-of-the customer insights for 100% of calls. Workforce management.

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Analytics CRM APIs Contact Center 48
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