Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. “If 2020 has taught us anything, it’s that people need human connection and clear communication. Contact Center Trends 2020. Read the Full Industry Report Here: Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Serenova

JULY 7, 2020

Guiding agents through each conversation with real-time scripting helps reduce first-call-resolution times. You can pair this with gamification that encourages learning. Serenova simplifies every aspect of the customer experience to make life easier for contact center leaders their customers and call center staff.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Fonolo

MAY 17, 2017

UPDATED: February 2020. Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. Handpicked related content for you: Top Customer Service Conferences in 2020. Gamification. What technology is used in a contact center?

Contact Center 70

Contact Center Technology Interactive Voice Response Gamification 70

NobelBiz

MAY 9, 2023

Auto-dialers have been gaining popularity in recent years, as they can help call centers reach more prospects in less time and with less effort. billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028. Minimize Call Wait Time Nobody enjoys being put on hold!

Best practices 98

Best practices Call Center Gamification Contact center software 98

Noble Systems

JANUARY 30, 2019

Leverage Gamification for Soft Skills Development. Much of it has been focused on performance metrics such as average handle time, speed to answer, after call work and first call resolution. Dive Deeper into Customer Intelligence with Analytics. Enhance Social Engagement. Learn more.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

JANUARY 30, 2019

Leverage Gamification for Soft Skills Development. Much of it has been focused on performance metrics such as average handle time, speed to answer, after call work and first call resolution. Dive Deeper into Customer Intelligence with Analytics. Enhance Social Engagement. Learn more.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Serenova

JULY 7, 2020

Guiding agents through each conversation with real-time scripting helps reduce first-call-resolution times. You can pair this with gamification that encourages learning. Over time, agents learn the best responses for the most common situations. Scripting to facilitate conversations.

Call Center 52

Call Center Scripts contact center solutions Coaching 52