Fonolo

MAY 16, 2023

Correctly interpreting call center analytics and KPIs is key to improving your operations and your customer’s experience. Today, contact centers are increasingly viewed by businesses as the key to understanding customers. Every contact center uses them. Can Call-Backs Do More for your Contact Center?

Call Center 91

Call Center Analytics Abandon rate First call resolution 91

Hodusoft

JUNE 17, 2021

While call recording is used by most call centers, there are several ways to implement it ranging from server-based to cloud-based strategies. For attracting and retaining customers, many businesses use call recording for adequate quality control. The global call center market size amounted to 339.4

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

aircall

JANUARY 24, 2022

Call centers that ensure strong customer engagement and support implement when they use the advantages of a cloud-based phone system and call center software. The right software solutions allow you to take the steps that evoke positive emotions in customers, engage them, and ensure they feel supported.

Call Center 126

Call Center Best practices call center software CRM 126