DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Marketing Contact Center 48

TechSee

OCTOBER 9, 2018

trillion in spending — in the United States by 2020. With big data and advanced analytics readily available, companies can provide Millennials with the acknowledgement they demand. AI-powered virtual agents. Pay attention. Some specialty solutions include Knowledge Owl and Happy Fox. Personalization.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

Connect

DECEMBER 11, 2023

Expectations regarding human displacement by AI are not unfounded, with the World Economic Forum stating in its The Future of Jobs Report 2020 that AI will replace 85 million jobs worldwide by 2025.

Technology 93

Technology Average Handle Time Cloud contact First call resolution 93

Calabrio

JANUARY 6, 2016

By 2020, the number of connected “things” is expected to rise to 30 billion. By the year 2020, your washing machine breaks down. A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. Prediction #2: Virtualization will break down the “walls” of the contact center.

Contact Center 53

Contact Center Analytics Self service Wireless 53