2020 Abandon Call Virtual Agent Wait times 
Fonolo
APRIL 4, 2023
billion in 2020, up 16.9% Source: Salesforce Ameyo estimated that by 2020, 85% of customer service interactions will be automated. Nearly that many again have used a virtual agent or chatbot on their smartphone. ” Source: Statista 4 Tips to Reduce Abandoned Calls in Your Contact Center 66% of U.S.
Fonolo
JANUARY 4, 2022
billion in 2020, up 16.9% Ameyo estimated that by 2020, 85% of customer service interactions will be automated. Nearly that many again have used a virtual agent or chatbot on their smartphone. Statistics that Show the Importance of Speed and Short Wait Times. Source: Forrester. billion in 2019. 30% of U.S.
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