JustCall

MARCH 21, 2022

In a bid to cut back on their costs, many companies are now looking to outsource their call operations. In fact, according to the 2020 global outsourcing survey report by Deloitte, cost reduction has emerged as the biggest priority for many players, which is expected to remain a key trend in the industry in the following years.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52

Fonolo

JANUARY 4, 2022

Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. As little as a 5% lift in customer retention can produce 25% more profits. 64% of people find customer experience more important than price when making a purchase. 5 Popular Customer Service Benchmarks.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142

JustCall

FEBRUARY 13, 2023

By keeping relevant data, as well as all the records of interaction with respective customers, you will be able to deliver a consistent experience to those customers, elevating your pitches and delivering a great experience to customers. For sales teams, this is a good time to engage with customers.

Sales 52

Sales Call Center Interactive Voice Response CRM 52

Fonolo

APRIL 4, 2023

Source: Bain&Co Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. Source: Microsoft As little as a 5% lift in customer retention can produce 25% more profits. billion in 2020, up 16.9% will result in a $276,000 reduction in annual operational costs.

Contact Center 81

Contact Center Customer Service Call Center Chatbots 81