2020 Abandon Call Average Handle Time Wait times 
Fonolo
MAY 16, 2023
One of the most basic, and critical, types of call center analytics is call volume. According to Statista, there were over 175 billion customer service calls in the US in 2020. Interpreting abandoned call rate Call abandonment rates measure the percentage of calls that customers abandon before ever speaking to an agent.
Fonolo
AUGUST 6, 2013
UPDATED JANUARY 2020. Lowering call abandonment in contact centers is what we do. It’s a primary benefit of our call-back software (and we’re proud of it) so you’ll forgive us for making this piece detailed… a round-up of what we’ll be covering today so you can skip the bits you already know.
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