Verint Is Uniquely Positioned to Address the Needs of SMB Customers
Monet Software
JANUARY 20, 2021
As a long-time industry analyst focused on the contact center workforce optimization market, I have long questioned why small to medium-size (SMB) businesses do not get more love from the major WFO vendors. In 2019 Verint acquired Los Angeles-based Monet software. As well, employees often have multiple responsibilities.
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