ProProfs Blog

JUNE 14, 2019

The average wait time for a response on social media is nine hours. 30% of US consumers rate chatbot interactions as “very effective” in dealing with customer service issues. 37% of customers report using an online virtual agent or chatbot from a website, and nearly that many have used a virtual agent or chatbot on a smartphone.

Customer Service 135

Customer Service Self service Chatbots Virtual Agent 135

Fonolo

APRIL 4, 2023

billion in 2019. chatbots compared to 42% of media and communications companies. consumers rate chatbot interactions as “very effective” in dealing with customer support problems. Source: Microsoft 37% of customers report using a chatbot on a website. billion in 2020, up 16.9% with 41% using some form of A.I.

Contact Center 81

Contact Center Customer Service Call Center Chatbots 81

Fonolo

JANUARY 4, 2022

billion in 2019. chatbots compared to 42% of media and communications companies. consumers rate chatbot interactions as “very effective” in dealing with customer support problems. 37% of customers report using a chatbot on a website. Statistics that Show the Importance of Speed and Short Wait Times.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142