VocalCom

JANUARY 28, 2019

Here are seven major trends shaping the customer experience in 2019. AI has been transforming the customer experience landscape for some time now, and it won’t be slowing down in 2019. Chatbots Magazine further adds that 67% of people expect to use messaging apps when communicating with a business. Security is an absolute must.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

VocalCom

MARCH 25, 2019

According to Microsoft, this generation uses their mobile devices to contact customer service at a rate of 43%. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform. A social cause.

Contact center software 54

Contact center software Advertising Contact Center Chatbots 54

Upstream Works

DECEMBER 11, 2018

However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. The technologies required to support the demand for self-service include kiosks, chatbots, contact center knowledge base, and video.

Customer Experience 96

Customer Experience Management Multichannel Self service 96