Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
It is an exciting time for the contact center, and we look forward to seeing how these trends develop in 2020. Contact Center Trends 2019. In 2019, contact center superheroes should watch for the plots, characters, and villains within them. Storyline: Gamification. It’s time to treat them right. As Richard J.
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