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2023 Customer Service Statistics for Contact Centers

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Source: Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy 5 Popular Customer Service Benchmarks On average, a 1% improvement in First Call Resolution (F.C.R.) billion in 2019. Nearly that many again have used a virtual agent or chatbot on their smartphone. billion in 2020, up 16.9% Source: Ameyo 30% of U.S.

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150+ Revealing Customer Service Statistics for 2022

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5 Popular Customer Service Benchmarks. billion in 2019. Nearly that many again have used a virtual agent or chatbot on their smartphone. Statistics that Show the Importance of Speed and Short Wait Times. 64% of customers expect to receive real-time support, regardless of which channel they use.