2019, Abandon rate and industry standards

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2019

Abandon rate

industry standards

Infographic: 6 Small Changes That’ll Make a Big Difference in Your Contact Center

Fonolo

NOVEMBER 7, 2018

Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Service Levels.

Contact Center

Contact Center Gamification Abandon rate Call Center

Why an 80/20 Service Level is Wrong for Your Call Center

Fonolo

JUNE 9, 2014

Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. ” – 2019. Here’s a great case study on a company that reduced abandonment rate: First Service Credit Union.

Service level

Service level Call Center Abandon rate Metrics

Customer Contact Central

Infographic: 6 Small Changes That’ll Make a Big Difference in Your Contact Center

Why an 80/20 Service Level is Wrong for Your Call Center

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