Why an 80/20 Service Level is Wrong for Your Call Center
Fonolo
JUNE 9, 2014
Whatever the story is, clearly we need to approach this “standard” with skepticism. Handpicked related content: The Golden Rules of Call Center SLAs. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. ” – 2019. Compare higher abandonment groups to a control group for this one.
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