2019 Abandon Call Sales Wait times 
Fonolo
JANUARY 4, 2022
billion in 2019. 34% of sales and marketing leaders believe that artificial intelligence will cause the biggest improvement in customer experience. Statistics that Show the Importance of Speed and Short Wait Times. 64% of customers expect to receive real-time support, regardless of which channel they use.
Fonolo
APRIL 4, 2023
billion in 2019. Source: Salesforce 34% of sales and marketing leaders believe that artificial intelligence will cause the biggest improvement in customer experience. Source: HubSpot Research Nearly 60% of customers feel that long holds and wait times are the most frustrating parts of a service experience.
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