Remove 2019 Remove Abandon Call Remove Customer retention Remove Sales
article thumbnail

150+ Revealing Customer Service Statistics for 2022

Fonolo

Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. As little as a 5% lift in customer retention can produce 25% more profits. 64% of people find customer experience more important than price when making a purchase. 5 Popular Customer Service Benchmarks.

article thumbnail

2023 Customer Service Statistics for Contact Centers

Fonolo

Source: Bain&Co Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. Source: Microsoft As little as a 5% lift in customer retention can produce 25% more profits. billion in 2019. 60% of customers define “immediate” as 10 minutes or less.