2019 Abandon Call Customer retention Sales 
Fonolo
JANUARY 4, 2022
Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. As little as a 5% lift in customer retention can produce 25% more profits. 64% of people find customer experience more important than price when making a purchase. 5 Popular Customer Service Benchmarks.
Fonolo
APRIL 4, 2023
Source: Bain&Co Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. Source: Microsoft As little as a 5% lift in customer retention can produce 25% more profits. billion in 2019. 60% of customers define “immediate” as 10 minutes or less.
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