2018, Multichannel, SaaS and Technical Support

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2018

Multichannel

SaaS

Technical Support

How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

MAY 25, 2023

According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4 These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. Since then, the CDP market has grown rapidly. billion and is expected to grow from USD 4.8

call center software

call center software Call Center APIs Contact Center

What’s the Catch? — 11 Hidden Pitfalls of Your Favorite Customer Engagement Tools

Comm100

FEBRUARY 7, 2018

Paid technical support (Hubspot) — From troubleshooting to making changes to the software, paid technical support can add extra dollar signs to what was once an innocuous bill. One of those things is that the cloud is the future of SaaS — which makes on-premises deployment a thing of the past.

CRM

CRM Enterprise Multichannel SaaS

Customer Contact Central

How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

What’s the Catch? — 11 Hidden Pitfalls of Your Favorite Customer Engagement Tools

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