Leadership that Engages in Contact Centers: Top Experts Reveal Secrets
CX Global Media
JULY 11, 2019
Her book, The Change Maker’s Playbook: How to Seek, Seed and Scale Innovation in Any Company (City Point Press, Fall 2018), is available in hard cover and e-book versions at e-commerce retailers. Fred Shadding Founder of Visionary Call Center Leaders Forum | Trusted Call Center Outsourcing Advisor & Industry Contributor.
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