Remove 2018 Remove call center professionals Remove Customer effort Remove Surveys
article thumbnail

4 Insightful Contact Center Reports You Should Be Reading

Fonolo

Contact Center Priorities for 2018. Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If This lines up with our experience selling a call-back solution.

article thumbnail

4 Insightful Contact Reports You Should Be Reading

Fonolo

Contact Center Priorities for 2018. Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If This lines up with our experience selling a call-back solution.