Fonolo

NOVEMBER 17, 2020

Storyline: Gamification. Contact Center Trends 2018. Here are trends for 2018 that are sure to shake up the industry. Companies have realized that the customer experience directly affects loyalty and, accordingly, the trend is expected to continue in and beyond 2018. Consistency Across Multi-Channel is a Top Challenge.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Infinity

MAY 25, 2019

Turn big data into business insights. “ These findings are based on an Adobe survey conducted in 2018. Growing your customer base with gamification. One method we discovered at #DMWF is gamification. The future of experiences , Adobe, (2018). According to Professor Lunny, it comes down to four points.

Marketing 40

Marketing Gamification Surveys Big data 40

DMG Consulting

MARCH 9, 2020

They are investing in AI, robotic process automation (RPA), big data, knowledge management (KM) and digital-first solutions, as well as cloud servicing initiatives. million, and by the end of 2018 (the most recent period for which full-year data is available), revenue had reached $1,855.2

Consulting 48

Consulting Consulting Marketing Contact Center 48

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. billion for the first half of 2018.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48