2018 Analytics contact center workforce Surveys 
DMG Consulting
MAY 25, 2018
DMG Consulting Releases 2018 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 23 May 2018. About DMG Consulting LLC.
DMG Consulting
DECEMBER 10, 2019
DMG Consulting Releases 2019 Contact Center Workforce Optimization. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2019 Contact Center Workforce Optimization Mid-Year Market Share Report.
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DMG Consulting
JUNE 12, 2019
DMG Consulting Releases 2019 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Contact center WFO revenue grew at an even faster rate, 12.1%
DMG Consulting
MARCH 31, 2017
DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 21 March 2017. To order, visit www.dmgconsult.com.
NICE inContact
AUGUST 12, 2019
Luckily, computing power and data analytics have advanced to where it is possible to utilize Artificial Intelligence and advanced algorithms to make forecasts more accurate, and automatically factor in these trends. Forecasting and scheduling are the first half of the equation as it relates to contact center workforce management basics.
NICE inContact
AUGUST 12, 2019
Luckily, computing power and data analytics have advanced to where it is possible to utilize Artificial Intelligence and advanced algorithms to make forecasts more accurate, and automatically factor in these trends. Forecasting and scheduling are the first half of the equation as it relates to contact center workforce management basics.
DMG Consulting
APRIL 16, 2019
Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. Its theme was (and still is) simple—to use the real-time capabilities of contact centers to assist people (customers, prospects, partners, the public, etc.) billion for the first half of 2018. ANALYTICS RECEIVES AN ENCORE.
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