Creative Virtual

DECEMBER 10, 2020

This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Aspect

MAY 15, 2018

It’s in the Uber app that minimizes your wait time after you hail a car. According to the European Union , the AI market is expected to grow from about $664 million in 2017 to $3.88 It’s the algorithms that filter spam out of your mailbox. billion in 2025.

Contact Center 68

Contact Center contact center workforce Airlines Virtual Agent 68

ProProfs Blog

JUNE 14, 2019

Great Customer Service Statistics. Customer Service Stats for Social Media. Rise of the Automation Industry & Self-Service. Build a Delightful Customer Experience With These Customer Service Statistics. Worldwide, 67% of people believe that customer service as a whole is improving. Millennials Today.

Customer Service 135

Customer Service Self service Chatbots Virtual Agent 135

Fonolo

JANUARY 4, 2022

The State of Customer Service in Statistics. 52% of all customer service engagements around the world in 2017 began online. 67% of people worldwide believe that customer service is improving as a whole. In 2017, 64% of Americans contacted some form of customer service. Harris Interactive. Source: Microsoft.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142

NobelBiz

FEBRUARY 21, 2023

This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience. It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. billion in 2017 to $10.4

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience. It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. billion in 2017 to $10.4

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52