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The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands

Serenova

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.

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5 steps to supercharge your customer service with contextual intelligence

teleopti

Give employees the context of why a customer is contacting you in the first place. If a customer has spent the last 30 minutes with technical support without success, make this information available to prepare the employee. By 2021, purchases made online via mobile devices will account for 51.7%