Aspect

JANUARY 3, 2018

What does the cloud software market look like from 10,000 feet? The annual revenue for Amazon Web Services is expected to be about $18 billion in 2017, following recent growth of about 50% per year. What’s the view of cloud software in the contact center at ground level? That’s only two years out.

Cloud contact 91

Cloud contact Contact Center SaaS CRM 91

NICE inContact

DECEMBER 3, 2018

Both are hot topics when it comes to contact centers and customer experience. The reality is that in order to deliver exceptional customer experiences, you need your contact center software to balance the need for agent-assisted and self-service channels. Artificial intelligence (AI) is hot.

Contact center software 48

Contact center software Self service Contact Center Benchmark 48

NICE inContact

OCTOBER 28, 2016

For the 2 nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. In fact, we are the only cloud contact center software provider to be recognized as a leader by the 5 leading analyst firms: Gartner, IDC, Ovum, Frost & Sullivan, and DMG.

Contact Center 65

Contact Center Multichannel Contact center software Cloud contact 65

VocalCom

MARCH 26, 2018

Indeed, Edelman’s 2017 global Trust Barometer revealed the biggest decline in consumer trust since the study was first introduced five years ago. While customers may enjoy faster and more personalized service, their experiences are hardly stress-free. The post 5 Ways to Build Customer Trust appeared first on Vocalcom Blog.

Self service 97

Self service Contact center software Interactive Voice Response Contact Center 97

NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52