Maru Group

FEBRUARY 19, 2020

Electric vehicle sales increased by 81% in the US from 2017 to 2018. During the panel discussion on DERs led by Maru/Matchbox, Gregory Knight (Chief Customer Officer at National Grid) noted electrificiation may put more stress on the electric grid. They want access to more energy-saving technology and renewable sources.

Chief Customer Officer 52

Chief Customer Officer Government Customer centricity Journey mapping 52

Netomi

JANUARY 5, 2022

His 23rd book, “Kaleidoscope: Delivering Innovative Service That Sparkles” was released in February 2017 and is an inspirational guide to providing remarkable service. It won a 2017 Best Book Award for business books after winning a silver medal from North American Book Awards. Customer Service Leaders: Marsha Collier.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Customer Guru

DECEMBER 13, 2017

According to a Gartner research , 50% of product investment projects will be redirected to customer experience innovations in 2017. In another survey conducted by CX Network , over 800 respondents shared their view on the challenges and investments in Customer Experience for 2017. Source: CX Networks.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119