Top 10 Call Center Trends To Follow For 2023
NobelBiz
FEBRUARY 21, 2023
For example, when a call center agent is on-call, RPA bots may reply to common client inquiries, get relevant customer data, and route customer complaints to the proper agent, among other tasks. billion in 2017 to $10.4 billion in 2023. Conversational AI Conversational AI operates on two principles.
Let's personalize your content