What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices
Callminer
APRIL 23, 2019
The Need to Implement or Improve PCI Call Recording & Transcription Compliance. According to one Verizon study from 2017, 4 out of 5 businesses are not payment compliant. Indicators are measured numerically and objectively – number of calls answered, minutes of customer hold time, one-time resolution ration, etc.
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