Fonolo

NOVEMBER 17, 2020

Storyline: Gamification. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. But the number of companies that scored ‘good’ or ‘excellent’ increased from 18% in 2016 to 38% in 2017 – the highest rating ever. Call Center Trends 2017.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

DMG Consulting

AUGUST 17, 2017

August 2017. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. This Big Data application is intended to track, evaluate, and measure activities and sentiment at every step of the customer journey. Gamification.

Contact Center 69

Contact Center Technology Big data Gamification 69

Infinity

MAY 25, 2019

Turn big data into business insights. “ Growing your customer base with gamification. One method we discovered at #DMWF is gamification. Their research found that 60% of the 2000 respondents said they would be more likely to buy, without a nudge in the right direction, from a brand if they experienced gamification.

Marketing 40

Marketing Gamification Surveys Big data 40