360Connext

SEPTEMBER 27, 2017

What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? There is No Perfect Metric. Leaders have spent years banging the drum for one metric or another as the perfect way to track customer experience. Soft Data is Perfectly OK. Customer Experience Teams Grow Up.

Banking 124

Banking Metrics Big data Consulting 124

Talkdesk

APRIL 21, 2017

We’re less than a week away from celebrating the New Era of Customer Heroes at Opentalk 2017 in San Francisco! Our panel of leaders from today’s top on-demand companies covers what makes their customers unique, how to handle all the new data and the difficulties of ensuring success for both service providers and customers.

Contact Center 40

Contact Center Customer centricity Construction Technology 40

Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. Using the data to understand member journeys creates a bridge by providing behavioral data that is both observable in operations and more predictive of true member needs and wants.

Self service 40

Self service CRM Contact Center Analytics 40