Is Your Contact Center Ready for the New Year? Set Your 2018 Business Priorities with CCW Digital’s Winter Report
Comm100
DECEMBER 1, 2017
The scores are as follows: Reducing customer effort for transactional/informational issues (4.22/5). Gaining customer insights from digital touchpoints (3.94/5). Honoring customer channel preference (3.78/5). Better qualifying customers (3.63/5). Improving agent productivity (3.47/5).
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