Mindtouch

MARCH 16, 2020

Connecting with Customers from Start to Finish Learn why meeting the demands of today’s customer self-service journey requires next-generation knowledge management. How are support and service organizations supposed to be everywhere at once? Download the free ebook. Examining the journey through the customer’s eyes .

Self service 105

Self service Abandon rate Customer effort Contact Center 105

Fonolo

NOVEMBER 17, 2020

“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

JivoChat

MAY 13, 2021

from 2017 to 2022. It’s becoming increasingly beneficial to support customers with intelligent self-service and automated customer contact systems. 33% of global customers say chatbot interactions are “very effective” in dealing with customer service issues. The online footwear market is expected to grow to $530.3

Banking 52

Banking Chatbots Self service Advertising 52