150+ Revealing Customer Service Statistics for 2022
Fonolo
JANUARY 4, 2022
On average, a 1% improvement in First Call Resolution (F.C.R.) 52% of all customer service engagements around the world in 2017 began online. In 2017, 64% of Americans contacted some form of customer service. 67% of customers will abandon their call if they can’t reach a customer support agent fast enough.
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