Business-to-Business Customer Experience Strategy
ClearAction
NOVEMBER 26, 2017
You’ve got to get ahead of all of those costs by insisting that everyone get in-sync with customers and do the right things right the first time, as much as is humanly possible. It will free-up your front-line staff from being a buffer between things-gone-wrong and customers’ emotions. B-to-B Customer Journey Maps: New Wisdom.
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