2016 Chief Customer Officer Customer centricity Journey mapping 
ijgolding
OCTOBER 3, 2016
Should we have a Chief Customer Officer. What is fascinating about the questions I am asked, is that more often than not, most organisations have started their journey to becoming Customer Centric. Customer journey maps of all shapes and sizes are adorning many a conference room wall.
Netomi
JANUARY 5, 2022
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. He also offers guidance on the “customer experience pyramid,” which helps brands define the experiences that matter more and identify more powerful and innovative experiences. Barry Dalton. Bob Thompson.
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