Remove 2016 Remove Chatbots Remove Interactive Voice Response Remove voip
article thumbnail

Mobile-focused Customer Support: Why It’s Important and Where to Begin

UJET

Voice and IVR improved through the implementation of more modern technology like Wi-Fi calling through smartphones and offering more options through a single device. Mobile shopping grew 70% from 2016-2018 in the United States. This shows how mobile is a preferred platform for all consumer interactions.