The Talkdesk Advantage: Intelligence for Your Agents and Customers
Talkdesk
SEPTEMBER 27, 2017
In an economy where customers have a lot of product options, a personalized touch can make all the difference. In fact, according to a study done by Accenture in 2016, 75% of consumers are more likely to buy from a retailer that recognizes them by name, recommends options based on past purchases or knows their purchase history.
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