2016 Blog Customer advocacy Multichannel 
Avaya
NOVEMBER 8, 2017
In 2016, Ernst & Young introduced its Banking Relevance Index (BRI), designed to measure the importance of traditional banks to customers’ lives. In many ways, a high-touch approach can be the catalyst needed to drive innovation, competitiveness, revenue, and customer advocacy. How else can you transform the branch?
Avaya
MAY 10, 2016
According to Gartner, by year-end 2018, a customer digital assistant will recognize individuals by face and voice across channels and partners. Supporting participation across time and space on any device, engagement will lead to better business outcomes; more productivity, loyalty, enthusiasm, customer satisfaction, and customer advocacy.
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