Remove 2016 Remove Banking Remove Customer effort Remove Wait times
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Addressing metrics gaps between bot-led and human-led service

Comm100

As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” Wait Time – How long are your visitors kept waiting before a live chat session starts up?

Metrics 40
article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” Wait Time – How long are your visitors kept waiting before a live chat session starts up?

Metrics 40