Remove 2016 Remove B2C Remove Journey mapping Remove Virtual Agent
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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. However, in 2016 Forrester has already reported that. With IoT, presenting a single view of the data becomes easier whether you are a B2B or B2C company. Customer Journey Maps. Teresa Cottam. Self-service.