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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. The contact centre will support this by providing hints, tips, education and technical support. However, in 2016 Forrester has already reported that. Teresa Cottam. Self-service. In 2011 Gartner predicted that.