5 Ways Support Content Can Help Absorb Seasonal Spikes
Mindtouch
JANUARY 31, 2018
Take Cyber Monday 2016, for example. According to the Marchex Institute, inbound call volumes increased 16 percent on average. Not only that, but there was an 11% spike in abandoned calls. Spikes like these usually indicate understaffed and overtaxed call centers. Quality Help Content to the Rescue.
Let's personalize your content