2016 2020 Multichannel Virtual Agent 
Calabrio
JANUARY 6, 2016
CEO of Calabrio shares his predictions for the Contact Center, for 2016 and Beyond. By 2020, the number of connected “things” is expected to rise to 30 billion. Here are my 7 predictions and key advice on where the contact center is going in 2016 and beyond. By the year 2020, your washing machine breaks down.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. Teresa Cottam.
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