Client Interview Series: Ding Yi at Ant Financial
COPC
SEPTEMBER 3, 2019
Take the 95188 Hotline (Ant Financial’s customer service hotline) as an example. For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing. million from over 300 million users.
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